Refunds & Cancellations Policy
Last updated: September 20, 2026 · Compliant with RBI & Digital Payment Gateway Guidelines
Refund Timeline
5 – 7 Working Days
Credited directly to source bank/card
Refund Method
Original Payment Source
Processed via Cashfree Payments
Cancelled Events
100% Full Refund
Automatic if event cancelled by host
1. Overview of Cancellation & Refund Terms
At Lerny, we strive to deliver transparent, reliable digital registration and ticketing services for educational conferences, teacher summits, academic competitions, and workshops. This Policy sets forth the rules and procedures governing ticket cancellations, refunds, and charge reversals.
2. Attendee-Initiated Cancellations
Cancellation eligibility depends on the time remaining before the event and the terms set by the organizing institution:
- Standard Cancellation Window: Unless stated as "Strictly Non-Refundable" on the event page, attendees may submit a cancellation request up to 48 hours prior to the scheduled event start time.
- Late Cancellations: Cancellation requests submitted within 48 hours of the event start time or after the event has commenced are strictly non-refundable, as organizers allocate seating, kits, and venue capacity in advance.
- Non-Refundable Passes: Certain early-bird, group-discount, or specially subsidized workshop passes explicitly labeled "Non-Refundable" on the checkout screen cannot be cancelled once issued.
3. Event Cancellation or Rescheduling by Organizer
If an event is cancelled, postponed, or significantly altered by the host institution:
- Full Cancellation: If an event is cancelled by the organizer and cannot be rescheduled, registered attendees are entitled to a 100% full refund of the ticket face value.
- Postponement / Rescheduling: If the date or venue of an event is rescheduled, your ticket remains valid for the revised date. However, if you are unable to attend on the new date, you may request a full refund within 7 calendar days of receiving the rescheduling notification.
- Automatic Processing: For cancelled events, refunds are initiated automatically by the organizer or platform without requiring individual claim submissions.
4. Refund Processing, Method & Timelines
All online payments on Lerny are processed securely through accredited payment aggregator partners, primarily Cashfree Payments.
Key Processing Parameters:
- Refund Route: Refunds are credited strictly back to the original source of payment (the exact credit card, debit card, UPI virtual address, or net-banking account used during checkout). Refunds will never be issued via cash, cheque, or third-party transfer.
- Gateway Initiation: Once approved, the refund instruction is transmitted to our payment gateway within 24 to 48 hours.
- Bank Settlement Timeline: In line with standard banking channels in India, the funds will reflect in your account within 5 to 7 working days (excluding national and banking holidays), depending on your issuing bank.
5. Failed Transactions & Duplicate Debits
In the rare event that your account is debited but no ticket confirmation or QR pass is generated (e.g., due to a temporary network drop during OTP authorization):
- The payment gateway automatically detects the orphaned payment and initiates an auto-reversal.
- The full debited amount will be returned to your bank account within 5 to 7 working days without any deduction.
- If your funds do not reflect within 7 working days, please share your payment screenshot or UPI Reference Number (RRN) with our support team at 11thingscommunications@gmail.com.
6. How to Request a Ticket Cancellation
To request a ticket cancellation or inquire about a refund, please follow these steps:
- Locate your Ticket Code (e.g.
LRNY-EVT-XXXXXX) from your ticket confirmation email or pass screen at/tickets/[code]. - Email our support helpdesk at 11thingscommunications@gmail.com with the subject line:
Refund Request - [Your Ticket Code]. - Include your registered full name, email address, event title, and reason for cancellation.
- Our support team will verify the eligibility and respond with your refund confirmation and Gateway Reference ID within 24 to 48 business hours.
7. Dispute Resolution & Grievance
If you have an unresolved dispute regarding a ticket refund or payment discrepancy, you may escalate your query directly to our Grievance Officer:
Nodal Officer: Grievance & Payment Support
Email: 11thingscommunications@gmail.com
Helpline: +91 99999 00000
Response SLA: Acknowledged within 48 hours; resolved within 7 business days.